FAQs

Q: What is the difference between RTA (Ready To Assemble) and Assembled Cabinets?

A: RTA cabinets are shipped with the cabinet box in easy to assemble pieces that can be built in approximately 10 - 15 minutes.  Drawers and slides are pre-drilled and can be easily assembled as well.  Assembled cabinets come from the factory to your home fully assembled and ready for installation. However, like any carpentry projects, a good understanding of wood working is required to successfully install your RTA cabinets.

Q: What is meant by all wood cabinet construction?

A: All of our cabinets are constructed with furniture grade veneered plywood with solid wood (maple, oak, alder, bass wood, red birch) frames, doors and drawer fronts - No Particle Board or MDF used in the structural components of the cabinets, face frames, drawers and doors (with the exception of the interior panels on the Dover doors and drawer fronts)!  This provides superior quality, strength and beauty that will last, and standup to normal everyday wear and tear.

Q: What is MDF?

A: MDF is Medium-density fiberboard consist of wood fibers of hard and soft wood fused together with a resin under high temperature and pressure.  MDF is one of the most versatile building material.  MDF is great for decorative projects.  The smooth surface is perfect for painting, and a router leaves crisp profiles with no splintering, burning or tear-out. 

Q: Are the cabinet finished on the outside?

A: The sides of all cabinets are finished so it is not necessary to add panels to the exposed sides.  The backs of the cabinets are not finished because they are typically against the wall.  If your design includes a location where the back of a cabinet will be exposed (say in an island or peninsula), then a cabinet skin will be needed to cover the back side of the cabinet.

A: Can the cabinets support granite or stone counter tops?

A: Our cabinets are constructed with sturdy plywood sides and backs and solid wood face frames that are capable of supporting granite or stone counter tops.

Q: Do I have to pay sales tax?

A: Sales tax is only charged to those customers located in the State of Texas.

Q: When will my credit card be charged?

A: At the time of purchase your credit card will be charged. Orders can not be processed until your credit card is charged.

Q: Where do you ship ?

A: We will ship to anywhere in the continental US and Canada. 

Q: How much does shipping cost ?

A: Your shipping cost is dependent on the size of your order and location.  Shipping costs are automatically calculated on the shopping cart checkout screen.

Q: How long does it take to receive my cabinets?

A: Typically orders will be shipped immediately and arrive within 2 weeks.

Q: What is your return policy?

A: Returns are accepted in accordance with our RETURN POLICY.  However, we highly recommend that you carefully review your order before purchasing in order to avoid needing to return any items. If items are damaged in shipment or concealed we will replace those items.  Please see our SHIPPING AND DELIVERY POLICY.

Q: What is your cancellation policy?

A: All orders that have been shipped can not be canceled.  Please let us know as soon as possible and we will do whatever we can to cancel the order if it has not already shipped.

Q: How are my cabinets shipped?

A: Your cabinets are individually boxed to protect each unit.  The cabinets are shipped to your home by FedEx, UPS, USPS, etc. for individual cabinets and via a common carrier for large orders.  The common carrier trucks have a liftgate (a platform on the end of the truck) that will lower the cabinets from the truck/trailer to the ground.

Q: What if my cabinets arrive damaged or missing items?

A: For freight shipments, you will be asked to sign a Freight Bill from the delivery driver when your cabinets arrive. It is your responsibility to check the Freight Bill against the items you receive to ensure there are no missing items or visible damage.  If items are missing or there is visible damage to the items you must note this on the Freight Bill so that a claim can be processed.  Please notify us at mail@mycabinetplace.com  so that we can get the damaged or missing items replaced quickly.  Claims must be made within 72 hours of delivery in order to be honored. For orders shipped via FedEx, UPS, USPS, etc. please notify us at mail@mycabinetplace.com with a description and photos of the damage.  We will immediately process the request and ship to you the replacement parts needed.  Our highest goal is to satisfy our customers.

Q: What if I find damaged or missing items once my cabinets are unpacked?

A: Please take pictures of the concealed damage and send an email to us with a description of the damage along with the pictures to mail@mycabinetplace.com.  Include in your email the following: your name and order number, date the cabinets arrived, a list of the cabinets that are damaged or missing items, and digital photos of the damaged items. You must notify us within 72 hours of delivery of the damaged or missing items in order to honor the claim.  We will immediately process the request and ship to you the replacement parts needed.  Our highest goal is satisfy our customers. 

Q: What are International Clearance Fees?

A: International Clearance Fees are charges incurred by our shippers when orders are shipped to Canada. Other Canadian fees, duty, and taxes may be required and are the responsibility of the customer. 

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