Q: What is the difference between RTA (Ready To Assemble) and Assembled Cabinets?
Q: When will my credit card be charged?
A: At the time of purchase your credit card will be charged. Orders can not be processed until your credit card is charged.
A: We will ship to anywhere in the continental US and Canada.
A: Your shipping cost is dependent on the size of your order and location. Shipping costs are automatically calculated on the shopping cart checkout screen.
A: Typically orders will be shipped immediately and arrive within 2 weeks.
A: Returns are accepted in accordance with our RETURN POLICY. However, we highly recommend that you carefully review your order before purchasing in order to avoid needing to return any items. If items are damaged in shipment or concealed we will replace those items. Please see our SHIPPING AND DELIVERY POLICY.
A: All orders that have been shipped can not be canceled. Please let us know as soon as possible and we will do whatever we can to cancel the order if it has not already shipped.
A: Your cabinets are individually boxed to protect each unit. The cabinets are shipped to your home by FedEx, UPS, USPS, etc. for individual cabinets and via a common carrier for large orders. The common carrier trucks have a liftgate (a platform on the end of the truck) that will lower the cabinets from the truck/trailer to the ground.
A: For freight shipments, you will be asked to sign a Freight Bill from the delivery driver when your cabinets arrive. It is your responsibility to check the Freight Bill against the items you receive to ensure there are no missing items or visible damage. If items are missing or there is visible damage to the items you must note this on the Freight Bill so that a claim can be processed. Please notify us at email@example.com so that we can get the damaged or missing items replaced quickly. Claims must be made within 72 hours of delivery in order to be honored. For orders shipped via FedEx, UPS, USPS, etc. please notify us at firstname.lastname@example.org with a description and photos of the damage. We will immediately process the request and ship to you the replacement parts needed. Our highest goal is to satisfy our customers.
A: Please take pictures of the concealed damage and send an email to us with a description of the damage along with the pictures to email@example.com. Include in your email the following: your name and order number, date the cabinets arrived, a list of the cabinets that are damaged or missing items, and digital photos of the damaged items. You must notify us within 72 hours of delivery of the damaged or missing items in order to honor the claim. We will immediately process the request and ship to you the replacement parts needed. Our highest goal is satisfy our customers.
Q: What are International Clearance Fees?
A: International Clearance Fees are charges incurred by our shippers when orders are shipped to Canada. Other Canadian fees, duty, and taxes may be required and are the responsibility of the customer.